Contact a person
In plain terms
Email Tend support. Your message goes to a person, not an automated help desk.
For help with Tend, email contact@offscriptfoundry.com. A person will read and reply to your message.
Please include your device model and iOS or iPadOS version, what you expected to happen, what happened instead, and the steps that led to it. Include the Tend version too if you know it.
Protect your privacy
In plain terms
You never need to send your health record, password or passcode to get support.
Tend stores a synced copy under your account, but ordinary support does not open your health record. Please do not email passwords, device passcodes, or health details that are not necessary to explain the problem.
A screenshot can help with a visual problem, but check it first and cover any private information you do not want to share. Read the Privacy Policy for the complete account of what the app handles.
Your record and backups
In plain terms
Your record syncs to your Tend account. Support can help with account access and deletion, but cannot restore an entry you deleted.
Your record lives on your device and syncs to your Tend account. Tend excludes the health record from iCloud Backup; Settings includes options to export your data, delete the record, or delete the account.
Support can help with account access or deletion, but cannot restore an entry after you delete it. Before deleting data, export anything you need and keep that file somewhere you control.
Medical help and emergencies
In plain terms
Support can help with the app, not with medical decisions or emergencies.
Tend is a self-tracking tool, not a medical device or clinical service. Support cannot diagnose symptoms, recommend treatment, or monitor your health. Please take medical questions to a qualified health professional who knows you.
If you may be having an emergency or are in immediate danger, contact your local emergency service now. Do not wait for an email reply.
Policies
In plain terms
The privacy policy, terms, and accessibility statement are always on this site.
Read Tend’s Privacy Policy and Terms and Conditions. Questions about either can use the same support email above. To report something in Tend that is hard to see, hear, reach, or use, read the Accessibility statement.
Tend is published by Off Script Foundry, Inc., 1248 W 700 S, Pleasant Grove, UT 84062, USA.